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Export Team Leader

Salaris:€3750,00 - €4100,00Beroepsgroep:LuchtvaartLocatie:HoofddorpSoort dienstverband:32-40

World Courier/Amerisourcebergen

Their commitment to People, Quality and Innovation means they deliver career opportunities that few others can match. From their beginnings 50 years ago, couriering time sensitive high importance documents, to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, they now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.

Wat ga je doen?

The role of Export Team Leader is to ensure the overall smooth running of the Operations department daily. It will involve the supervision and coordination of all Operations related activities.

  • Responsibility for the daily running of the Operations department i.e. to ensure that personnel are working to their full potential, that work is evenly distributed among staff and to ensure the equipment is being utilized correctly
  • To ensure that customers are receiving the highest level of customer service from our Vendors
  • Observe and evaluate workers & vendors performance and to offer assistance where required in Operations departments
  • Ensure staff & Vendors are up to date on all aspects of their role and are fully trained in their disciplines (all new guidelines and technologies are to be immediately implemented)
  • Keep staff & vendors regularly informed of any new operational issues which may impact on their role
  • Identifying, Sourcing and Onboarding of new vendors
  • Assessment of current vendors, reviewing performance levels, new lane assessment and negotiating costs down where possible
  • Support Global initiatives such as Nova/TMS & Jetstream and ensure they are implemented
  • Assist in contingency planning and identify future issues, e.g. Storms, Pandemic planning, etc.
  • To Identify areas in the Operations department where change may be required and implement the change if appropriate
  • Conduct regular meetings to discuss the running of the Exports departments i.e. how people are doing, identify areas of weakness and what can be improved upon. Also comment people on their achievements if appropriate
  • To plan, prepare and devise shift schedules & ensure the department is always adequately covered
  • Ensure all regulatory requirements (including but not limited to IATA DG, ADR, Air Cargo Security, GDP, AEO) are strictly adhered to throughout the Operation
  • Have regular contact with Management to discuss customer complaints and any issues. Suggest change where necessary
  • Assist in recruitment and training of new personnel
  • Conduct and document annual appraisals with all staff
  • Ensure all staff are up to date with current guidelines and all SOP’s are completed within set time parameters
  • Ensure a claim is filed with the airline every time a shipment is damaged, lost or mishandled >by the airline’s fault< and, at the same time, also ensure a formal report is requested
  • Ensure CAPA’s and Event note levels stay at a minimum
  • Ensure CAPA’s are investigated, managed, implemented, and responded to in agreed timelines
  • Prepare reports as requested by Operations Manager and Import & Export Supervisor
  • You must be flexible with working hours; shift rotation is a requirement and you may be asked to cover public holidays
  • Be first point of contact for out of hour’s incidents to ensure the smooth running of the operation.

Wat kun je verwachten?

  • €3750 - €4100 based on experience
  • 13th month
  • Annual bonus
  • 8% holiday allowance
  • Company pension plan
  • Training & development opportunities
  • An unique and challenging opportunity to work in a truly global organisation

Jouw profiel

  • Minimum 3 years airfreight experience and/or formal qualification
  • Minimum 3 years of experience in temperature control management
  • Must have experience and knowledge of live animals handling
  • Must have strong experience and knowledge of handling IATA DG, ADR, Air Cargo Security, GDP, AEO)
  • Must have strong experience and knowledge of Export / Operational tasks
  • Must have experience managing relationships with key vendors
  • Must be available to provide an on-call service out of hours in case of emergencies
  • Must be flexible with working hours, shift rotation is a requirement.

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